Scentwist FAQ

These are the frequently asked questions that we have collected from our current clients. If you still need help, do not forget that you can write us directly in the live chat or leave a message in the contacts section.

SUBSCRIPTION

How long before I receive my first month’s subscription?

Currently all first month boxes will be shipping by the 10th of the following month of subscription. Please allow 3-5 business days after for arrival. We are working to expedite the process and get your Scentwist out the door. Every month there after your order will be shipped by the 10th allow 3-5 business days for it to arrive.

When will my credit card be charged?

Your credit card will be charged immediately on the day you sign up for Scentwist. 

If you singed up between the 1st & 15th of the month you are automatically billed on the 1st of every month thereafter.

If you singed up between the 16th & the last day of the month you are automatically billed on the 16th of every month thereafter.

Can I pay my subscription upfront?

Yes, you can pay your subscription upfront by choosing our 3-month, 6-month or 12-month plan and receive discounted pricing for paying upfront. Paying upfront can also be done at your initial time of subscribing. After your prepaid plan expires it will renew automatically.

How do I cancel my monthly subscription?

For your convenience, you may cancel your subscription at any time. We are sad to see you go but to cancel your membership, simply log into your account. Once you are in, click on “my subscription followed by “cancel” to begin the cancellation process.

What will I receive each month?

Depending on the plan you chose at sign up each month you will receive 1, 2 3 or 4 8ml/0.27 fl oz vials of fragrance of your choice. In your first month, your vial will be accompanied by a Scentwist case to house and protect your fragrance. Under your Scentwist there is also velvet sleeve to use for on the go. (A new Scentwist case is shipped to you for free every 4 months).

How does the twist case work?

Your twist case comes with the vial already inserted and in the closed position. To use twist the case, twist it clockwise to reveal the sprayer, twist it counter clockwise to hide the sprayer. To replace the vial, twist clockwise to reveal sprayer and pull the vial up and out of the case.

How do I choose my fragrance each month?

Choosing you fragrance is easy. Add any fragrance to your queue by clicking on the heart icon of any fragrance. Depending on your plan determines how many fragrances can be added to your queue.

What do I do if I forgot to choose my fragrance for this month?

We leave no one empty handed! If you have not selected a fragrance and your queue is empty by the end of the month, you’ll receive one or multiple of our fragrances of the month depending on the plan you have.

Do you offer men’s cologne?

Yes we offer men’s cologne. Simply click the men’s tab at the top of your screen and you can begin searching through all the men’s colognes available.

What do I do if I’m allergic to some fragrances?

We recommend inquiring with you medical professional if you feel you are allergic to some fragrances. Scentwist does not give medical advice.

Can I alternate my subscription through men & women’s?

Yes in your customer dashboard you will see at the top women’s tab which displays all our fragrance’s for women & men’s tab which display’s all our fragrances for men. Feel free to choose from which ever.

Is Scentwist safe to travel with?

Yes Scentwist is safe to travel with & meet requirements given by TSA. Visit their website https://tsa.gov/travel/security for more information.

SHIPPING HANDLING

How much am I charged for shipping & Handling?

Shipping is and always will be free on anything purchased on www.scentwist.com with no minimum amount required.

Where do you ship?

We currently only ship to the United States of America.

How do I track my order?

You will receive an email with detailed tracking instructions or you can login to your account and inside your customer profile there is an orders tab where tracking information is available for your orders.

How long before I receive my order?

All first month boxes will be shipping between the 1st & 10th of the following month of subscription. Please allow 3-5 business days after for arrival.

BILLING

What type of payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, Discover & American Express.

Do you charge sales tax?

Sales tax is only charge for customers in the state of Florida at 7%.

How much does a Scentwist subscription cost?

We offer 4 plans depending how many fragrances you’d like each month. 1, 2, 3 or 4 vials per month. Each plan is month to month or can be prepaid in 3, 6 or 12 month intervals.

1 fragrance/month: $14.95/month

2 fragrances/month: $27/month

3 fragrances/month: $35/month

4 fragrances/month: $45/month

How can I update my credit card?

Login to your Scentwist account; under your customer profile click payment method to update credit card information.

REFUNDS & RETURNS

What is your return policy?

We do not accept any return or issue any refunds on subscriptions please choose your fragrances carefully. Full size bottles & A La Carte are non refundable but will be replaced if defective or damaged in shipping.